The member portal gives you online access to your Scheme Account. Once you’re registered, you can view the information we have on file for you (and update certain details if its out of date). You can also check the benefits you've built up in our Scheme, get quotations, and review any past correspondence we’ve sent to you. Keeping your Scheme account safe and secure is essential. To access the member portal, you’ll need to register first. Simply follow the steps below to get started.
Step 1 - The Information you'll need
To create your member portal account, you will need:
- Your date of birth;
- Your National Insurance number; and
- A mobile phone.
In addition, depending on your current status you'll need the following:
- If you're a Active member (still building up pension in our Scheme) you'll need you're employer's name;
- If you're a Deferred member (you've stopped building up but have not yet started receiving your Scheme pension) you'll need the year you stopped being an Active member; or
- If you're a Pensioner member (you've started receiving your pension from our Scheme) you'll need the year you started receiving your pension.
Please note: If you don't have access to a mobile phone, you won't be able to register.
Step 2 - Enter your details
Go to the member portal registration page, select 'Login' from the top right. You can then choose 'Register' from the 'New User Registration' section.
Enter your date of birth as DD/MM/YYYY. For example, if you were born on 7 June 1960, you should put 07/06/1960.
Type your employer's name, year you cease to be an Active member or year you started receiving your pension (as required) into the field. You'll be shown further options based on what you've typed.
Step 3 - Choose your username and password
Try to make these memorable, as you'll need them every time you log into the member portal.
1. Creating a username
You can choose your own username. It must be unique, It cannot be an email address and must:
- Be between 5 and 32 characters:
- Not contain spaces: and
- Not include special characters (anything on a keyboard that is not a number or a letter).
2. Create a password
You should choose a password which
- Is at least 8 characters:
- contain at least 1 uppercase character (A-Z):
- contain at least 1 lowercase character (a-z):
- contain at least 1 number (0-9): and
- contain at least 1 of these special characters: # $ % @ &.
Step 4 - Enter your email address
Enter the email address you’d like us to send your account activation code to.
We recommend, if you have one, you use a personal email address, as opposed to one related to your employer. Once registered for the member portal, you can change the email address we hold for you in the future using the ‘Your Account’ section of the ‘Your Pension Benefits Dashboard’.
Step 5 - Activate your account
We'll send a six-digit verification code to the email address you entered in Step 4. You should receive this within two or three minutes. Once you receive the email, enter the verification code when prompted on the 'Create your account' screen.
Emails about the member portal come from [portal email address]. This is an automated email and is not monitored.
If you don't receive your activation email:
- Check your junk mail/spam folder
- Select 'allow sender' or mark emails from that address as 'not junk'
Step 6 - Set up two-factor authentication
Secure your account by using a device you own (for example, a mobile phone) to set up a second level of security. We'll send a code to that device that you enter to access your account.
You can choose to either:
- Receive an SMS (text) message with an access code to your phone number, or
- Use an authenticator app (that you've previously installed) on a trusted mobile device to generate an access code.
Please note: If you don't have access to a mobile phone, you will not be able to register.
To choose the SMS (text) message option enter the phone number you'd like us to send the text message to (including your country code - for example, +44 for the UK) and click 'Send code'.
You should receive a message from ‘XXXXXX’ within a few minutes. When you receive it, enter the code it contains and click 'Submit'.
If you don't receive the SMS message, click on the 'Didn't receive a message? Send again' link.
What is an authenticator app?
An authenticator app is a mobile application that provides an extra layer of security to your online accounts by generating time-based one-time passwords (TOTPs). These passwords are used for two-factor authentication (2FA) and help protect your accounts from unauthorised access.
How does the authenticator app work?
Once enabled, the app generates a unique six-digit code that refreshes every 30 seconds. When you log in to your account, you'll be prompted to enter this code along with your regular username and password. The app and our member portal are synchronised, so they both generate the same code at the same time.
Using your Authenticator app with our member portal
When accessing the member portal enter your username and password and scan the QR code that appears on the screen. A six-digit code should then appear in your app. When you have it, enter it and click 'Submit'.