We may have previously provided details of these benefits in the following formats:
- If you’re an Active member this information is likely to be included in your Annual Benefit Statement.
- If you’re a Deferred member this information is likely to be included within your Leaving Service Statement.
- if you’re a Pensioner member this information is likely to be included in the retirement illustration you received immediately prior to your retirement.
As the benefits payable after your death depend on your membership status (Active, Deferred, or Pensioner). The documents mentioned above may not reflect the current benefits if your status has changed since they were issued. Therefore you can also request that we provide confirmation of this information. The easiest way to request this is to email us at [email address]. You’ll need to provide us with some additional information so we’ve created a simple email template to help you. Click or tap the button below to open the template using your chosen email application.
The information you’ll need to provide in the email includes:
- Your full name.
- Your date of birth.
- Your National Insurance number.
- Your address.
- Your membership number (this you’ll find on any correspondence we’ve previously sent to you).
Alternatively you can call us on {{admin telephone number}}, or write to us at {{admin address}}. You’ll need to provide the information listed above and in addition you’ll need to include that you are a member of the [Scheme name].
Please note the following:
- It normally takes around 14 days to provide this information, however in times of high demand or if the calculation of your benefits is complex it may take longer.
- You can call the team for an update at any time. However, the team cannot prioritise the provision of this information over the work they are undertaking for other [Scheme] members.